01

Information We Collect

We collect information you provide directly when making a booking or enquiry, such as your name, email address, and phone number. We also automatically collect technical data including your IP address, browser type, device information, pages visited, and time spent on our site through cookies and analytics tools.

02

How We Use Your Data

Your data is used to process reservations and enquiries, respond to communications, improve our website and guest services, send relevant updates and offers (only with your consent), and comply with applicable legal obligations. We do not use your data for any purpose not stated in this policy.

03

Cookies and Tracking Technologies

We use essential, analytics, and marketing cookies. Essential cookies are always active as they are required for the site to function. You may accept or reject non-essential cookies at any time via the Cookie Settings link in the footer of our website.

04

Data Sharing and Third Parties

We may share your data with trusted service providers including booking platforms, payment processors, and analytics providers solely to deliver our services. We never sell your personal data to any third party under any circumstances.

05

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and restricted internal access controls. While we take all reasonable precautions, no method of data transmission over the internet can be guaranteed as 100% secure.

06

Your Rights

Under applicable data protection laws, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact us directly.

07

Contact Information

For any privacy-related queries or to exercise your data rights, please contact us at [email protected] or use the contact form on our website. We will respond within 5 working days.